Volunteer Hub - Welcome to the team
Welcome aboard.
Let’s get started.
Bringing together everything you need as a Muslim Charity volunteer, in one place. This hub is here for every volunteer, whatever your role, background, or experience, you will find support here. We exist simply to help you thrive, and that means every single volunteer on our team.
Welcome, Changemaker
Everything you need as a Muslim Charity volunteer, all in one place.
Your Volunteer Hub is your go-to space for everything you need as a Muslim Charity volunteer - your handbook, your agreement, and ongoing support.
Whether you need to read your Volunteer Handbook, claim your expenses, or check your Volunteer Agreement, our dedicated team is here to help. Every volunteer is supported, whatever their role or background.
We believe volunteers are the heart of everything we do. The Volunteer Hub exists so that no one feels unsupported, help is always at hand, and every volunteer is treated with dignity and warmth. Thank you for being part of something special.
Your Onboarding Checklist
A few final steps to make sure you're fully set up:
Read the Volunteer Handbook (below) — it covers everything from safeguarding to what to wear.
Read and sign your Volunteer Agreement (below), if you haven't already (only required for repeat volunteers).
Complete any outstanding checks — ID verification and safeguarding checks, if required for your role.
Attend your induction session with your volunteer coordinator.
Meet your team and get confirmed dates/times for your first shift.
If any of these are still outstanding, your volunteer coordinator will be in touch — or you can reach out to them directly using the details below.
Share Your Impact
We love celebrating our incredible volunteers and showing the real-world impact of your hard work!
To help us share your stories, photos, and videos on our website and social media, please take a moment to complete our quick Volunteer Photography & Media Consent Form.
Filling this out gives us ongoing permission to feature you in our updates, but it is completely optional—your comfort is our priority, and you can change your mind at any time. Thank you for everything you do!
The Volunteer Handbook
Your Volunteer Handbook is the complete guide to volunteering with Muslim Charity. Keep it close — it's there to support you, not to overwhelm you.
Inside the handbook, you'll find:
Who we are and what we stand for
Your role, responsibilities, and what we expect of each other
Health and safety guidance
Safeguarding responsibilities and how to raise a concern
Equality, diversity, and inclusion at Muslim Charity
Confidentiality and data protection
Dress code and conduct at the Hub and at events
What to do if you're unwell, running late, or need to step back
How to raise feedback, concerns, or ideas
Who to contact for support
Claiming Expenses
Volunteering should never cost you money out of your own pocket. If you've paid for something as part of your role, we want to make it easy for you to get that back.
What you can claim for:
Travel to and from your volunteering location (public transport at standard fare, or mileage for essential car use)
Approved materials or supplies bought for a specific task
Any other costs pre-agreed with your volunteer coordinator
What you'll need:
A completed Expense Claim Form (available here)
Original receipts or valid proof of travel wherever possible
Claims submitted within 2 weeks of the expense being incurred.
How it works:
Keep your receipts as you go.
Fill in the Expense Claim Form with the date, amount, and reason for each cost.
Send over relevant receipts to Olivia, via email at olivia@muslimcharity.org.uk or using WhatsApp on +447344359711.
Approved claims are reimbursed within 10 working days, usually by bank transfer.
If you're ever unsure whether something is claimable, ask before you spend — your coordinator is always happy to check. And if there are costs which make volunteering difficult (such as meals when volunteering), please speak to us to see how we can support.
Relevant Policies
Find all the relevant Muslim Charity policies here. It’s important to look at these before signing the Volunteer Agreement.
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Health & Safety
Sets out Muslim Charity's commitment to keeping staff, volunteers, and visitors safe. Covers individual responsibilities, hazard/accident reporting, fire and first-aid procedures, and wellbeing support, including guidance for lone working.
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Volunteering
Sets out the framework for how volunteers operate at MC, covering role descriptions, induction, and support. Defines rights and responsibilities on both sides, including expenses, insurance, supervision, recognition, and how to raise concerns or end a volunteering arrangement.
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Safeguarding
Sets out Muslim Charity's commitment to protecting children and vulnerable adults across all our work. Applies to staff, volunteers, and trustees. Covers key principles (prevention, protection) and defines abuse, neglect, and vulnerability to guide safe practice.
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Social Media
Guides how staff, volunteers, and trustees use social media, both official channels and personal accounts. Covers respectful conduct, protecting beneficiaries' identities in photos/videos, confidentiality, and avoiding discriminatory content.
Volunteer Agreement
This isn't a legally binding employment contract - it's a statement of the mutual commitment between you and Muslim Charity, so everyone knows what to expect. This agreement is only required if you are volunteering with us more than once; if you’re joining an event then you can leave this out.
We agree to:
Give you a clear role, with proper induction and training
Treat you with respect, fairness, and dignity at all times
Cover reasonable, pre-agreed expenses
Listen to your feedback and support you if problems arise
Keep you safe, and take safeguarding seriously
You agree to:
Carry out your role to the best of your ability
Treat staff, other volunteers, and the community with respect
Follow our policies on safeguarding, health and safety, and confidentiality
Let us know if you can't make a shift, or if you need to step back
Represent Muslim Charity's values, whether at the Hub or out in the community
Either of us can end the volunteering arrangement at any time, for any reason - we just ask that you let us know so we can plan around it.
Frequently Asked Questions
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Contact your volunteer coordinator directly (details below). They'll confirm your role, location, and start date.
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Yes. Just let your coordinator know as early as you can, and they'll work with you to adjust your schedule.
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Just let your coordinator know. Life happens, and we'll always welcome you back whenever you're ready.
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Ask at the Hessel Street Hub or your induction session — your coordinator will have this ready for you.
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Speak to your volunteer coordinator, or contact Olivia (olivia@muslimcharity.org.uk) directly. Every concern is taken seriously.
Contact Us
Have a question, need support, or want to check in about your role?
📍 Hessel Street Hub, Whitechapel, London
📧 volunteer@muslimcharity.org.uk
📞 03000 111 786 or 07344 359 711
Thank you for being a changemaker.